Refund policy
Return Policy
Thank you for shopping with J-Shade Records LLC. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Free Return Shipping
We offer free return shipping on all eligible orders. Please fill out a contact form with a return inquiry to receive a prepaid shipping label.
We offer free return shipping on all eligible orders. Please fill out a contact form with a return inquiry to receive a prepaid shipping label.
No Restocking Fees
We do not charge any restocking fees. You will receive a full refund for the price of the item to your original payment method once the return is processed.
We do not charge any restocking fees. You will receive a full refund for the price of the item to your original payment method once the return is processed.
Non-Returnable & Final Sale Items
The following items cannot be returned or refunded:
The following items cannot be returned or refunded:
- Personalized or Custom Items: Any product tailored specifically to your specifications.
- Digital Services: Any downloadable content or service-based purchases.
- Scented Soy Candles: Due to the nature of these products, all candle purchases are final sale.
Contact Us
If you have any questions on how to return your item to us, please reach out through our website's contact form.
If you have any questions on how to return your item to us, please reach out through our website's contact form.